Create an Account
Sign up for RateUp with email, Google or Apple, and complete the three-step setup.
Signing up takes three short steps. What you are asked for depends on whether you register with email or with Google / Apple.
If a colleague invited you, do not sign up here — use the invite link in your email instead. Registering separately creates a second, empty organisation rather than joining theirs.
Getting to the Signup Form
Visit rateup.app and click Login in the top-right corner.
On the login page, click Create account.
Choose how to register:
- Continue with Google
- Continue with Apple
- Continue with Email
Step 1 · Create Your Account
What this step asks for depends on the method you chose.
With email
| Field | Notes |
|---|---|
| Name | Your own name |
| Email address | Must be valid, and not already registered |
| Password | See the rules below |
As you type, a checklist appears under the password field and ticks each rule off:
| Rule | Meaning |
|---|---|
| At least 8 characters | Shorter passwords are rejected |
| 1 uppercase letter | A–Z |
| 1 lowercase letter | a–z |
| 1 number | 0–9 |
| 1 special character | See the accepted list below |
Accepted special characters:
! @ # $ % ^ & * ( ) , . ? " : { } | < >All five rules must be green before you can continue. Until then the field shows "Your password must meet all security requirements" — it does not say which rule is missing, so read the checklist.
With Google or Apple
Your name and email come from the provider, so instead you are asked for a phone number. It is required, and it is verified later with a one-time code.
Step 2 · Tell Us About Your Business
| Field | Required | Notes |
|---|---|---|
| Business name | Yes | Appears across RateUp and on customer-facing pages |
| Website URL | No | For example https://yourcompany.com |
| Industry | Yes | Chosen from the list below |
| Location | Yes | Where the business operates |
| Team size | Yes, in practice | 1–5, 6–25, 26–100 or 100+ |
Industries: E-commerce · Healthcare · Education · Finance · Real Estate · Hospitality · Retail · Technology · Marketing · Other.
Team size is marked optional but the Continue button stays disabled until you pick one. If the button looks stuck on this step, that is almost always why.
Your industry choice shapes the templates, automations and onboarding RateUp suggests — so pick the closest match rather than Other where you can.
Step 3 · What Are You Most Excited to Use?
Select all that apply. This tailors your dashboard and onboarding tour; it does not restrict what you can use later.
| Option | Covers |
|---|---|
| WhatsApp Business API | Verified sender and templates |
| Loyalty on WhatsApp | Points, tiers and rewards |
| WhatsApp Campaigns | Broadcasts |
| Customer Feedback | NPS, CSAT and review drives |
| Web Feedback Forms | Surveys and forms |
| Unified Inbox | WhatsApp and Instagram in one place |
A progress indicator shows Step 3 of 3. Use Back to revisit earlier steps — nothing is lost.
Verification
The last stage depends, again, on how you registered.
Email signup — verify your email
RateUp sends a verification email. The page reads Verify Your Email — check your inbox to continue.
Open the email and click the verification link.
Your account is activated and you can sign in.
If it does not arrive, use Resend verification email and check your spam and promotions folders.
Google / Apple signup — verify your phone
The Verify your Phone Number screen asks for the OTP code sent to the number you gave.
Enter it and click Verify OTP, or use Resend OTP if it does not arrive.
Email verification is required before your first login. An unverified account cannot sign in.
The Flow at a Glance
Create account
├── Email → name, email, password
└── Google/Apple → phone number
↓
Business details → name, website, industry, location, team size
↓
Interests → select all that apply
↓
Verify → email link, or phone OTP
↓
DashboardTroubleshooting
| Message | Meaning | What to do |
|---|---|---|
| "This account already exists" | That email is already registered | Log in, or reset your password |
| "Sign up process is already completed" | Registration finished on a previous attempt | Go to the login page and sign in |
| "Your password must meet all security requirements" | One or more of the five password rules is unmet | Check the password checklist — the unticked rules are the ones to fix |
| "Enter a valid email" | The address is malformed | Check for typos |
| Continue button will not activate | A required field is empty — usually team size | Fill every field on the step |
| No verification email | Filtered as spam, or a typo in the address | Check spam, then Resend verification email |
What Happens Next
Log in with your new account.
Connect a channel — a WhatsApp Business account or Instagram. Nothing works until one is live.
Invite your team and group them into teams.
Related Pages
- Login
- Reset Password
- Account Settings — changing these details later