Account
Your personal profile and your organisation's business information.
Account Settings holds two things: your own profile, and the business details of the organisation.
Your Profile
| Field | Notes |
|---|---|
| Profile photo | JPG, PNG or GIF, max 2 MB |
| Full name | Shown on your messages and internal notes — cannot be blank |
| Email address | Your login address |
| Phone | Must be a valid number for its country |
| Member since | When you joined, read-only |
Click Edit Profile.
Update the fields you need.
Click Save. Your name updates everywhere it appears, including past messages.
Your name is what colleagues see on internal notes and what customers may see on replies. Use the name people would recognise, not a nickname.
Changing Your Photo
Click the camera icon on your avatar and choose an image. Large uploads take a moment — the page shows "Hold on, changing your profile photo" while it processes.
The same applies to the organisation logo, which is uploaded separately.
Business Information
The organisation's own details, shared by everyone:
| Field | Used for |
|---|---|
| Business name | Displayed across RateUp and in customer-facing pages |
| Business email | The organisation's contact address |
| Business phone | The organisation's contact number |
| Industry | Categorises your organisation |
| Address | Your full business address |
| Location | Where the business operates |
These fields appear on customer-facing surfaces such as survey pages and loyalty registration. Keep them accurate — a wrong business name here shows up in front of customers.
Language Preferences
Set the language RateUp uses for your account. This changes the interface for you only; it does not change the language of messages sent to customers.