Getting started
Login
Sign in to RateUp with Google or email, and what to do when you cannot.
Signing In
Go to rateup.app and click Login in the top-right corner.
Choose Continue with Google, or Continue with Email.
For email, enter your email address and password, then click Sign In.
You land on your dashboard.
Before Your First Login
| Requirement | Why |
|---|---|
| Email verified | Verification is required before you can sign in the first time |
| Google account already registered | Google sign-in works only for an email that has been registered |
| An invite accepted | If a colleague added you, use the invite link before trying to log in |
What You See After Signing In
Your dashboard reflects two things:
- The business details you gave during registration
- The role and team permissions an admin has given you
If a section is missing from your sidebar, it is almost always a team feature or a user permission, not a fault.
Troubleshooting
| Symptom | Cause | Fix |
|---|---|---|
| "Invalid email or password" | Wrong credentials | Use Reset Password |
| Google sign-in bounces you back | That email has never been registered | Register with email first, or ask an admin to invite you |
| Login works but the dashboard is empty | No channel connected, or no permissions | See Accessing the Inbox |
| You never received the verification email | Filtered as spam | Check spam and promotions folders, then retry |
Related Pages
- Create an Account
- Reset Password
- Security — changing your password once signed in