Knowledge
The business facts, FAQs, files and websites the agent answers from.
Knowledge is what the agent knows about you. Four panels, each a different kind of source.
Business Info
Structured facts about the business, kept as fields rather than prose so the agent quotes them consistently.
| Field | What goes in it |
|---|---|
| Business description | What you sell and to whom |
| Contact email | Where customers reach a human |
| Hours of operation | When you are open |
| Purchase info | How customers order, minimums, bulk pricing |
| Payment methods | For example: cards, UPI, net banking, cash on delivery |
| Delivery and shipping | Dispatch times, courier partners, shipping charges |
| Return policy | For example: unopened items can be returned within 14 days |
FAQs
Question-and-answer pairs the agent can quote verbatim. Use Create FAQ to add one, then Edit FAQ to revise it.
Anything a customer asks weekly and that has one correct answer belongs here rather than in a skill — an FAQ is the answer itself, a skill is the instruction for finding one.
Files
Documents the agent reads for background: price lists, policy PDFs, product sheets. A file of an unsupported type is refused on upload.
Websites
Pages the agent crawls for content. Each entry shows its status — Crawling, Crawled or Failed — so you can tell a page that has not been read yet from one that could not be.
Everything here is customer-facing by proxy. An out-of-date return policy or price list is worse in the agent's mouth than on a web page, because the customer will read it as a promise.
Related Pages
- Skills — instructions, as opposed to facts
- Connectors — for data that changes per customer
- Meta AI Agent