Meta agent
Skills
Named blocks of instructions, each with a description of when the agent should apply it.
A skill is a named block of instructions plus a description of when to apply it. Knowledge tells the agent what is true; a skill tells it what to do.
Create a Skill
Click Add skill.
Give it a name — a slug: lowercase letters, numbers and hyphens, up to 64 characters.
Fill in When to use it — the trigger, in plain words. For example: "When the customer asks where their order is, or gives an order number."
Write the Instructions — what the agent should do once that situation arises.
Click Create skill.
Edit skill reopens an existing one; Save changes stores it.
Writing One That Works
| Do | Instead of |
|---|---|
| One situation per skill | A single skill covering everything |
| A concrete trigger in When to use it | "For order questions" |
| Instructions that say what to ask for | Instructions that assume the agent has the order |
| Naming the limit — what it must not promise | Leaving refunds and dates open-ended |
The When to use it text is what the agent matches against, so it earns more care than the instructions. Two skills with overlapping triggers will compete.