Meta AI Agent
Meta's Business Agent, configured from RateUp — what it knows, what it can do, who it answers and how you test it.
The Meta AI Agent answers your customers on WhatsApp using Meta's own Business Agent. It runs at Meta, not in RateUp — you configure what it knows, what it may do and who it is allowed to talk to, and Meta does the answering.
Each area is its own page in the sidebar under Meta AI Agent, and every page works against one WhatsApp number, chosen from the Select WhatsApp number picker at the top.
The section only appears if your plan includes the AI chatbot feature. Until a number is onboarded, the header shows Not onboarded and the other pages have nothing to configure.
The Order to Do It In
Overview
Check eligibility and onboard the number. Everything else needs this first.
Knowledge
Business info, FAQs, files and websites the agent draws answers from.
Skills
Named blocks of instructions, and when to apply them.
UI Skills
Carousels, buttons, lists and Flows the agent can reply with.
Connectors
External APIs and the tools on them the agent can call for live data.
Settings
Rollout, human handoff, follow-ups and audience targeting.
Operate
Test messages, business events, thread control and evaluations.