📊 Analytics

Analytics in RateUp provides visibility into team performance, agent productivity, and conversation trends.
It helps admins and managers make data-driven decisions and improve response efficiency.

What You Can Track

• Total conversations and resolution rate
• Average response and first response time
• Agent availability and workload
• Conversation trends over time
• Channel-wise distribution
• Individual agent performance

Analytics Sections

• Overview – High-level dashboard for team activity
• Agent Performance – Detailed breakdown for each agent

Use the filters and date range selector to analyze performance over specific time periods.