Analytics
Team Activity
Who is online and what your team is doing right now.
Team Activity is the live view. Where the other tabs report on a period, this one shows the present moment.
What It Shows
| Element | Meaning |
|---|---|
| Members | Everyone in the selected team |
| Online indicator | Who is available now |
| Status | What each member is currently doing |
| LIVE badge | The view is updating in real time |
Filter by team to focus on one group.
When to Use It
| Situation | What it tells you |
|---|---|
| A spike in incoming conversations | Who is available to absorb it |
| Before assigning an urgent ticket | Who is actually at their desk |
| At shift handover | Whether the incoming shift has arrived |
| A quiet New queue that is not being cleared | Whether anyone is online to clear it |
Pairing It With the Inbox
Team Activity tells you who is available; the Inbox's Users filter tells you what they are holding.
Use them together before reassigning: moving work to someone who is offline just moves the delay.
A Note on Presence
Online status reflects activity in RateUp, not whether someone is working. Treat it as a signal for routing decisions, not as attendance monitoring — teams notice quickly when it is used the second way, and they stop leaving the tab open.