Messenger Overview
Connect a Facebook Page on its own and run chatbots that answer the messages people send it.
Messenger holds the chatbots that answer messages sent to your Facebook Page — "Chatbots that answer messages sent to your Facebook Page." Messenger conversations land in the Inbox like any other channel, and a Page connects on its own: no WhatsApp number is needed.
What You Can Set Up
Messenger Chatbots
Build a chatbot from an example or a blank canvas, and start it from an automation rule.
Automation
The rules that start a Messenger chatbot when someone messages your Page.
Messenger appears in the sidebar under Instagram for anyone whose team has access to chatbots. It has no ice breakers, persistent menu or links of its own — those are Instagram-only.
Connect a Facebook Page
Until a Page is connected, the page shows "Connect a Facebook Page" — "Messenger chatbots run on a connected Facebook Page. Connect one to get started." — with a Connect Facebook Page button.
Click Connect Facebook Page, or open Settings → Channels and click Connect on Facebook Messenger.
Click Continue with Facebook and log in. Meta asks only for Messenger permissions.
In Choose Facebook Pages, tick the Pages you want — "Each Page becomes its own Messenger channel." A Page already linked to another RateUp organisation is marked "Connected to another organization" and cannot be picked.
Click Connect. The Pages appear under Facebook Messenger connections.
You can connect as many Pages as you like. If the list is empty — "No Facebook Pages were shared. Log in again and choose at least one." — Meta was not given access to any Page during login.
Disconnecting a Page stops its conversations reaching the Inbox — "Messenger conversations from this Page will stop arriving in the inbox." Chatbots and rules built for it stop answering too.
Where Conversations Go
Every message to a connected Page becomes a ticket in the Inbox, with a Messenger badge. A chatbot's messages are already in the thread when an agent picks it up.
Troubleshooting
| Symptom | Cause | Fix |
|---|---|---|
| "Connect a Facebook Page" although you connected one | The Page is not listed under Facebook Messenger — an Instagram account is a separate channel | Connect the Page under Settings → Channels → Facebook Messenger |
| A Page is missing from Choose Facebook Pages | It was not shared with RateUp during login | Log in again and pick it |
| A Page is greyed out in Choose Facebook Pages | "Connected to another organization" | Disconnect it there first |
| Messenger is not in the sidebar | Your team has no access to chatbots | Ask an admin to give your team access to chatbots |
Related Pages
- Messenger Chatbots
- Channels — connecting and disconnecting Pages
- Automation
- Inbox
Ice Breakers, Menu & Links
The ways customers start a conversation with you on Instagram — ice breakers, the persistent menu, and ig.me links with open counts and QR codes.
Messenger Chatbots
Build chatbots for your Facebook Page in the same editor as WhatsApp and Instagram, and start them from an automation rule.