Inbox Overview
The Inbox is RateUp’s central hub for managing customer conversations.
It allows teams to receive, respond to, and organize WhatsApp, Instagram and chat bot messages in one shared workspace.
What Inbox Does
With Inbox, you can:
- View all customer messages in one place
- Assign conversations to team members
- Use automated and manual replies
- Track conversation status from start to closure
Why Inbox Matters
Inbox helps teams:
- Respond faster to customers
- Avoid missed or duplicate replies
- Collaborate efficiently across teams
- Keep conversations organized
Supported Channel
- WhatsApp Business