Payments
Configure how customers pay for orders placed through WhatsApp.
Payments controls how customers pay for orders placed through WhatsApp.
Prerequisites
Payments needs two things in place:
| Requirement | If missing |
|---|---|
| A WhatsApp account set up | The page shows "WhatsApp settings not found" |
| A catalog connected to it | The page shows a "No catalog connected" notice |
Connect a catalog under Catalogs before configuring payments.
What You Configure
The payment panel covers how money is collected for orders from this catalog — the provider, the methods customers are offered, and whether cash on delivery is allowed.
Which options appear depends on your region, your WhatsApp Business account and whether a store integration is connected.
If your store is connected through Shopify, payment handling follows the Shopify configuration rather than being set here.
Cash on Delivery
COD orders skip the payment step: they move straight to fulfilment and the money is collected on handover. In the Orders list they show a COD marker so your team knows to collect.
Troubleshooting
| Symptom | What to check |
|---|---|
| "WhatsApp settings not found" | Set up a WhatsApp Business account first |
| "No catalog connected" | Connect a catalog in Catalogs |
| Customers cannot complete checkout | Confirm the payment provider is live, not in test mode |
| Payment succeeded but the order still shows Pending | Refresh the Orders list; if it persists, check the provider's webhook |