Catalogs
Manage the products customers can buy in WhatsApp, and keep them in sync.
Catalogs is the product side of Commerce: what customers see when they browse your store in WhatsApp.
Products
Each product shows its image, title, brand or category, price, and a stock badge:
| Badge | Meaning |
|---|---|
| Active | In stock and buyable |
| Out of stock | Visible but cannot be ordered |
Use the row menu on any product to manage or delete it.
Deleting a product removes it from the catalog customers browse. Existing orders that contain it are unaffected.
Syncing
Products come from the WhatsApp catalog connected to your account. Click Sync to pull the latest state.
Make the change in your product source — your WhatsApp catalog or connected store.
Return to Commerce → Catalogs and click Sync.
You will see "Products synced" when it completes.
Sync when a price changes, stock runs out, or a product is added — the catalog customers see is whatever was last synced.
Collections
Collections group products so customers can browse by theme rather than scrolling everything — "New arrivals", "Under ₹500", seasonal ranges.
Manage them from the collections area of the Catalogs page.
Troubleshooting
| Symptom | Likely cause |
|---|---|
| "No catalog connected" | No WhatsApp catalog is linked — connect one in WhatsApp Catalog |
| A product is missing | It has not been synced, or it is not published in the source catalog |
| Sync failed | The connection to the catalog has expired; reconnect the account |
| Price is wrong in chat | The customer is seeing a cached catalog; sync and ask them to reopen it |
Related Pages
- WhatsApp Catalog — connecting the catalog
- Orders