Commerce
Orders
Track every order through its stages, from pending payment to delivered.
Orders lists every order placed through WhatsApp, with the stage each one has reached.
Order Stages
An order moves through these stages:
| Stage | Shown as | Meaning |
|---|---|---|
| Pending payment | Pending | The order exists but has not been paid |
| Checkout sent | Confirmed | A checkout link has gone to the customer |
| Pending delivery | Packed | Paid and being prepared |
| Pending address | Shipped | On its way, awaiting or using the delivery address |
| Completed | Delivered | Fulfilled |
| Cancelled | Cancelled | Called off |
Stages are the operational truth of the order. The customer's conversation about it stays in the Inbox, so support and fulfilment never drift apart.
Filtering
Tabs across the top narrow the list:
- All orders
- Pending — not yet paid
- To ship — paid, needs packing
- Shipped — on the way
- Delivered — done
Work from Pending and To ship day to day; the rest are for reference.
Payment Methods
Each order shows how it was paid:
| Method | Notes |
|---|---|
| UPI | Paid by UPI |
| Card | Paid by card |
| WhatsApp Pay | Paid inside WhatsApp |
| COD | Cash on delivery — collect on handover |
| Pending | No payment recorded yet |
Working an Order
- Open the order to see its items, amount and customer
- Move it to the next stage as fulfilment progresses
- If the customer asks about it, their conversation is in the Inbox under their ticket
- Mark it Completed on delivery, or Cancelled if it falls through
Cancelling does not automatically refund the customer. Handle the refund in your payment provider, then record the cancellation here.
Related Pages
- Payments
- Checkout Settings
- Inbox — the conversation behind the order