Commerce Overview
Sell through WhatsApp — catalogs, orders, payments and checkout, all from the RateUp dashboard.
Commerce turns your WhatsApp channel into a storefront. Customers browse your catalog, place an order in chat, and pay — and every step lands in RateUp.
What's in Commerce
Overview
Sales, order volume, average order value and what is selling.
Catalogs
The products customers can buy, synced with your WhatsApp catalog.
Orders
Every order and the stage it has reached, from pending to delivered.
Payments
How customers pay — UPI, cards, WhatsApp Pay or cash on delivery.
Checkout Settings
Taxes and charges, abandoned-cart recovery and the checkout experience.
How an Order Happens
- A customer browses your catalog in WhatsApp
- They add items and send the order to you
- RateUp creates an order and moves it through the stages
- A checkout link is sent for payment, unless the order is cash on delivery
- Once paid, the order moves to packing and delivery
- The conversation stays in the Inbox throughout
Before You Start
Commerce is built on top of your WhatsApp Business account. You need:
- A connected WhatsApp Business account
- A WhatsApp catalog connected to that account
- A payment method configured, if you want in-chat payment
Without a connected catalog, Catalogs and Payments show a "no catalog connected" notice and the rest of Commerce has nothing to work with. Connect one first.
Related Pages
- WhatsApp Catalog — connecting a catalog to your account
- Inbox — where order conversations live