Billing & Subscription
Your plan, message limits, add-ons and payments.
Billing & Subscription shows what you are on, what it includes, and how to buy more.
Current Plan
The plan card shows what you are subscribed to and what it includes:
| Shown | Meaning |
|---|---|
| Plan features | What the plan unlocks |
| Annual message limit | Messages included per year |
| Usage | How much of the limit you have consumed |
Click Refresh if the figures look stale after a payment.
Upgrading
Click Buy RateUp Premium.
Review the order on the Confirm your Order screen.
Click Continue to Payment.
Complete payment. You will see "Payment Successful", and a confirmation follows by email.
Payments are handled by Razorpay. If the payment window fails to open, disable any script blocker for the page and retry.
Add-ons
Buy Addons tops up capacity without changing your plan — most often extra message volume.
Buy an add-on when you are approaching your limit mid-cycle; upgrade the plan when you hit it every cycle.
Running Out of Messages
When the conversation limit is reached, the Inbox composer shows an amber callout with your usage and an Upgrade Plan button, and outbound messaging stops until you upgrade or the limit resets.
The limit is on conversations, not on individual messages. A long back-and-forth with one customer counts once; a broadcast to a thousand contacts counts a thousand times. Campaigns are what usually exhaust a plan.
After Paying
Processing is not always instant. You may see Order Processing Started before the plan updates.
If the plan has not changed after a few minutes:
Click Refresh on the billing page.
Check your email for the payment confirmation.
If the payment succeeded but the plan did not change, contact support with the payment reference.