Rewards
Point rewards, coupons, free gifts and the referral programme — what points are actually worth.
Rewards are what customers spend points on. Without attractive rewards, points are just a number that goes up.
The Three Reward Types
| Type | Customer gets | Best for |
|---|---|---|
| Point Reward | A points credit | Bonuses and goodwill gestures |
| Coupon | A discount — fixed amount or percentage | Driving the next purchase |
| Free Gift | A physical item | Memorable, high-perceived-value rewards |
Create a Point Reward
Click Create Reward → Create Point Reward.
Name it, and set the cost in points.
Set the points the customer receives.
Save.
Create a Coupon
Click Create Coupon.
Name it and set the cost in points.
Choose the discount: Fixed Amount or a percentage.
Set the expiry date, if it should not last forever.
Save. Redemption produces a redemption code for the customer to present.
Create a Free Gift
Click Create Free Gift.
Enter the gift / reward name and its point cost.
Save.
Free gifts are confirmed in person — the cashier uses Confirm successful redemption in the cashier portal.
Pricing Rewards
The point cost is where a programme succeeds or fails.
| Problem | Symptom | Fix |
|---|---|---|
| Priced too high | Points issued far exceeds points redeemed | Lower the cost, or add a cheap entry reward |
| Priced too low | Redemptions constant, margin suffering | Raise the cost, or reduce the earning rate |
| Nothing reachable early | New members drop out | Add one small reward reachable in a visit or two |
Always have one cheap, attainable reward. The first redemption is what converts a sign-up into a member — after that, saving for something bigger feels worth it.
Check Top Redeemed Rewards on the dashboard to see what people actually choose, and retire what nobody takes.
Referral Programme
The Referral Program — spelled that way in the app — rewards members for bringing in new customers.
Every member has a referral code and a referral link, both copyable from their record in Customers.
Configure the referral rewards — what the referrer gets, and what the new member gets.
Set the referral notification template so both sides are told.
Make sure members know their code exists — most never look for it unless told.
Reward both sides. A referral bonus that only pays the referrer feels like being used; one that gives the friend something too is an easy thing to send.
Managing Rewards
Rewards can be set Active or Inactive. Deactivating is better than deleting for a seasonal reward you will bring back.
Related Pages
- Earning Rules & Tiers
- Cashier Portal — confirming redemptions
- Customers