Inbox Layout

The RateUp Inbox is designed to help you manage customer conversations efficiently.
It is divided into three main sections, each serving a specific purpose.

Inbox Sections Overview

The Inbox layout consists of:

Left Panel – Conversation Filters
Middle Panel – Conversation List
Right Panel – Chat Window

Left Panel: Conversation Filters

The left panel helps you organize conversations by status and ownership.

Available filters include:

New – New or unassigned conversations
Assigned – Conversations assigned to team members
Mine – Conversations assigned to you
Closed – Resolved conversations

You can quickly switch between these views to manage your workload.

Middle Panel: Conversation List

The middle panel displays a list of customer conversations.

From here, you can:

View recent conversations
Search by phone number or contact name
See conversation status and assignment

Clicking a conversation opens it in the chat window.

Right Panel: Chat Window

The chat window shows the selected customer conversation.

You can:

View message history
Send replies to customers
Use quick reply buttons (if available)
Assign or close the conversation using top controls

This is where most interaction with customers happens.

Use filters to focus on relevant conversations
Assign conversations to avoid duplicate replies
Close conversations once they are resolved

What’s Next?

Continue to Inbox views to understand how chats filters.