Inbox
Inbox Layout
Understand the layout and sections of the RateUp Inbox.
The RateUp Inbox is designed to help you manage customer conversations efficiently.
It is divided into three main sections, each serving a specific purpose.
Inbox Sections Overview
The Inbox layout consists of:
- Left Panel – Conversation Filters
- Middle Panel – Conversation List
- Right Panel – Chat Window
Left Panel: Conversation Filters
The left panel helps you organize conversations by status and ownership.
Available filters include:
- New – New or unassigned conversations
- Assigned – Conversations assigned to team members
- Mine – Conversations assigned to you
- Closed – Resolved conversations
You can quickly switch between these views to manage your workload.
Middle Panel: Conversation List
The middle panel displays a list of customer conversations.
From here, you can:
- View recent conversations
- Search by phone number or contact name
- See conversation status and assignment
Clicking a conversation opens it in the chat window.
Right Panel: Chat Window
The chat window shows the selected customer conversation.
You can:
- View message history
- Send replies to customers
- Use quick reply buttons (if available)
- Assign or close the conversation using top controls
This is where most interaction with customers happens.
Navigation Tips
- Use filters to focus on relevant conversations
- Assign conversations to avoid duplicate replies
- Close conversations once they are resolved
What’s Next?
Continue to Inbox views to understand how chats filters.