NPS Questions

NPS (Net Promoter Score) questions allows you to create questions which can calculate customer loyalty metric that can be used to gauge the likelihood of your customers recommending your products or services to others.

The responses to the NPS question are categorized into three groups:

• Promoters (score 9-10): These are loyal enthusiasts who will keep buying and refer others, fueling growth.
• Passives (score 7-8): These are satisfied but unenthusiastic customers who are vulnerable to competitive offerings.
• Detractors (score 0-6): These are unhappy customers who can damage your brand through negative word-of-mouth.

The Net Promoter Score is calculated by subtracting the percentage of Detractors from the percentage of Promoters, which can range from -100 to +100.

RateUp provides 6 type of NPS question.

1. Rating

Rating Question allow respondent to rate over 5 stars for the provided question.

To add Rating Question,

1. Click on Add Content in edit tab of selected Survey and then click on Rating under NPS Questions.
2. A blank Rating question will be created.
3. Give question in text editor.
4. If multiple langauges are selected, Switch the language in the right of text editor and repeat the step 3 in the selected language.

2. Smiley

Smiley Question allow respondent to choose a smiley from given 5 smileys.

The 5 smileys represent:

1. Very Happy
2. Happy
3. Neutral
4. sad
5. Very Sad

To add Smiley Question,

1. Click on Add Content in edit tab of selected Survey and then click on Smiley under NPS Questions.
2. A blank Smiley question will be created.
3. Give question in text editor.
4. If multiple langauges are selected, Switch the language in the right of text editor and repeat the step 3 in the selected language.

3. Yes or No

Yes or No Question allow respondent to choose Yes or No for the provided question.

To add Yes or No Question,

1. Click on Add Content in edit tab of selected Survey and then click on Yes or No under NPS Questions.
2. A blank Yes or No question will be created.
3. Give question in text editor.
4. If multiple langauges are selected, Switch the language in the right of text editor and repeat the step 3 in the selected language.

4. Like or Dislike

Like or Dislike Question allow respondent to choose Like or Dislike for the provided question.

To add Like or Dislike Question,

1. Click on Add Content in edit tab of selected Survey and then click on Like or Dislike under NPS Questions.
2. A blank Like or Dislike question will be created.
3. Give question in text editor.
4. If multiple langauges are selected, Switch the language in the right of text editor and repeat the step 3 in the selected language.

5. Opinion Scale

Opinion Scale Question allow respondent to choose from scal of 1 to 10 for the provided question.

To add Opinion Scale Question,

1. Click on Add Content in edit tab of selected Survey and then click on Opinion Scale under NPS Questions.
2. A blank Opinion Scale question will be created.
3. Give question in text editor.
4. If multiple langauges are selected, Switch the language in the right of text editor and repeat the step 3 in the selected language.

6. Custom NPS

Custom NPS Question allow you to create multiple choice question where each choice will have a weightage (Promoter, Passive or Detractor). When respondent choose a choice from given choices, the weightage provided for that choice will be used to calculate NPS score.

To add Custom NPS Question,

1. Click on Add Content in edit tab of selected Survey and then click on Custom NPS under NPS Questions.
2. A blank Custom NPS question will be created.
3. Give question in text editor.
4. Enter choice in the below field and select a weightage, then click Add Choice. Similarly add any number of choices you want.
5. You can also import the choices from an xlsx file. To do that, click on Choose .xlsx file button and then upload your file.
6. If multiple langauges are selected, Switch the language in the right of text editor and repeat the step 3 & 4 in the selected language.